Selecting an HVAC contractor is an important decision that you shouldn’t make without doing some research to be sure you’re making the right choice.

First, select a contractor who will ask you about your wants and needs and then listen to you. With that noted, they should be able to offer up to four options from which you can pick.

When they arrange your installation, is it when you want it done, or when they can get to it? Will your contractor pull a permit on every job? Doing so will make certain that it meets all of your local codes.

HVAC system installation is not something you can do yourself and a successful installation requires a contractor that is skilled in a variety of areas, from load calculation to piping and a bunch of steps in between. You could get the top-of-the-line system, but if it’s installed incorrectly you may not get the best performance.

Here are a few other questions to help you make the best choice while researching your HVAC contractor.

Do they have NATE-Certification?

NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have verified their knowledge in the HVAC industry by passing real-world and thorough tests developed by a committee of industry experts. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will give you peace of mind knowing your contractor has finished intense professional training.

Do you have access to references or referrals?

A professional HVAC company should be able to provide you with a list of recent customers that you can chat with and tell you about the quality of their company’s work. Chat with their list of references and ask about their project and if they’d recommend the company.

There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to read the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be serious about their profession and will be able to provide referrals for previous work.

Another route is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are typically the most beneficial recommendations because they are coming from people you know. You’ll find out who to talk to and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors count on positive word-of-mouth, so if someone you trust recommends them it’s likely they’ll do good work for you too.

Have you verified they’re licensed and insured?

Not all states require licensure for heating and cooling contractors, but almost all of them do. It’s easy to search online to determine if your state requires a license so you know whether or not to ask for one when getting quotes from a contractor. The reason a lot of states require licenses is simply to keep you from using a company that uses less than qualified workers.

If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably in your interest to look elsewhere to help circumvent any potential problems.

When is the best time to ask these questions?

The best time to ask questions and pick an HVAC contractor is right now, before something occurs with your system. Get your furnace inspected while it’s operating normally and arrange your annual maintenance.

Your family’s health, comfort and safety is our business at Temperature Doctors Heating & Cooling in Rockford. Our HVAC pros would be happy to answer any and all of your questions. Call us at (815) 914-6197. We look forward to becoming your partner in keeping your system running safely and efficiently.